Payment

You can pay for your order securely online via Paypal. Paypal accepts most major credit and debit cards in your local currency.
Candy’s Natural Skincare currently accepts payments online in GB Pounds.
For any other payment queries please call the Candy’s Natural Skincare Sales Order Line: +44 (0) 7955 300 667.

Your Consent

By using our web site and submitting your information to the candyscent.com network, you consent to the collection and use of this information by Candy’s Natural Skincare.
If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
If you are not comfortable with any of the changes to our Privacy Policy, you will have the opportunity to remove your information from our network at any time.

Returns

30 Day Money Back Guarantee

We are very confident that you will be delighted with your purchase, but should you wish to return an item for a full refund or exchange, then simply return it to us within 30 days.
Goods must be unused and in perfect, re-saleable condition (including product packaging, etc.) otherwise we will not be able to refund you.

Signatures Are Recommended When Returning Goods

You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage.
In the unlikely event of a lost package you will be responsible for claiming from your delivery company – so we recommend sending the package using a Recorded or Special Delivery service if in the UK, or another suitable ‘signed for’ service if you’re located outside the UK.

Faulty Goods

All Candy’s Natural Skincare products go through a rigorous quality checking process as part of the service we offer to you.
Therefore it’s very unlikely you will receive faulty goods from us, but in the unlikely event that this may happen then you will be reassured to know that we will be happy to refund or exchange the product as you see fit, once the fault has been verified

Refunds

Once your item has been returned and we find everything is as expected (either faulty or in perfect condition) then you will be credited with the full purchase price of the item.
If you paid by payment or debit card then your card will be refunded, otherwise you will be sent payment by a UK company cheque in GBP.

If you have any further questions that have not been answered here then please don’t hesitate to get in touch with our support team on: ckintu@yahoo.co.uk